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Guest Messaging — Stayligent
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✦ Guest Messaging

Talk to guests
where they already are

Automated, personalised messaging across WhatsApp, SMS and email. Pre-arrival to post-stay — every touchpoint on-brand, every reply in one inbox.

Start free trial See it in action
92% open rate on WhatsApp
vs 21% on email alone
PR
Palmera Resort
Online · replies instantly
Today · 2 days before arrival
Hi Marco! We can't wait to welcome you on Friday. Would you like to arrange airport transfer? 🛥️
14:02 · auto
Yes please! Two of us arriving at 3pm
14:05
Perfect — booked. Your speedboat departs the airport jetty at 15:30. Want to pre-order anything for the room?
14:05 · auto
🍾 Champagne
🌺 Flowers
🎂 Cake
Automated · WhatsApp

Every message, handled

Automate the routine, personalise the meaningful, and never miss a guest reply again.

Unified inbox
WhatsApp, SMS, email and OTA messages in one thread per guest. Your whole team sees the full conversation history.
Automated journeys
Pre-arrival, in-stay and post-stay sequences trigger automatically based on booking events. Set once, runs forever.
Drive reviews
Time review requests for the moment of peak happiness. Route happy guests to public reviews, unhappy ones to private recovery.
✦ Automated journeys

Set the journey once.
It runs forever.

Build message sequences that trigger on real booking events — confirmation, pre-arrival, check-in, mid-stay, checkout, post-stay. Personalised with guest name, room, dates and preferences. Hands-off after setup.

  • Trigger on any booking event from your PMS
  • Personalise with name, room, dates, language and preferences
  • Branch by guest type, channel, country or stay length
  • Recover abandoned booking-engine carts automatically
See journeys in a demo →
Guest journey · Marco Russo
✓
On booking
Confirmation + booking details
Email · sent
✓
2 days before arrival
Transfer offer + upsells
WhatsApp · opened
3
On check-in day
Mobile key + wifi + welcome
WhatsApp · scheduled 15:00
4
Mid-stay
"How's everything?" check-in
SMS · queued
5
1 day after checkout
Review request + rebook offer
Email · queued
Team inbox
3 unread
All
Unread
Assigned
MR
Marco Russo
2m
Yes please! Two of us arriving at 3pm
● WhatsApp
AK
Aiko Kimura
18m
Could we get a late checkout on Sunday?
● SMS
LP
Lena Patel
1h
Thank you so much, the room is perfect 🌸
● Email
JD
James Donovan
3h
Is parking included with the suite?
● WhatsApp
✦ Unified inbox

One inbox.
Every channel.

WhatsApp, SMS, email and OTA messages land in one shared team inbox — threaded per guest, with full history and booking context. Assign conversations, leave internal notes, never drop a reply.

  • WhatsApp, SMS, email and OTA messaging in one thread
  • Booking context attached to every conversation
  • Assign, snooze and leave internal team notes
  • Canned replies and AI-suggested responses
Reply from the mobile app →
✦ Reputation

Turn happy stays into
5-star reviews

Time review requests for the moment guests are happiest. Route delighted guests straight to your public review pages — and catch unhappy ones privately before they post, so you can make it right.

  • Smart timing based on stay sentiment and check-out
  • Route to Google, Booking.com or TripAdvisor automatically
  • Private recovery flow for guests who flag an issue
  • Track review volume and rating trends in Analytics
See the reputation results →
Review performance · Last 90 days
Avg rating
4.9★
↑ from 4.2
New reviews
214
↑ +180%
Where reviews landed
Google
98
Booking
76
TripAdv
40

Meet guests on their channel

Guests pick how they want to talk. You manage it all from one place.

💬
WhatsApp
92% open rates. The channel guests actually check. Official Business API.
📱
SMS
Universal reach, no app needed. Perfect for urgent and time-sensitive messages.
✉️
Email
Rich, branded templates for confirmations, receipts and detailed itineraries.
🏨
OTA messaging
Booking.com and Airbnb guest messages routed into the same unified inbox.

The impact

Measured outcomes from customer case studies after rolling out Stayligent Guest Messaging.

92%
WhatsApp open rate
Versus 21% for email alone. Guests actually read — and reply to — messages on the channels they use daily.
+180%
More reviews
Well-timed, automated review requests dramatically increase volume on Google, Booking.com and TripAdvisor.
4.9★
Average rating
Properties using sentiment-routed review requests see ratings climb and stay there.
+$48
Upsell per stay
Pre-arrival upsell messages drive incremental revenue on transfers, upgrades and add-ons.
8h
Saved per week
Automating routine messages frees your front desk to focus on guests in front of them.
0
Missed messages
Every channel in one inbox means no guest message slips through the cracks again.

Powered by your
booking data

Messaging triggers on events from your PMS and booking engine, syncs guest profiles, and reports results into Analytics. Everything connected.

Our Booking.com score went from 4.2 to 4.9 in three months. The pre-arrival WhatsApp messages alone added about $48 per stay in transfers and upgrades. Guests reply like they're texting a friend.

JD
James Donovan
Operations Lead · Marina Bay Lodge — read the case study

Works alongside

Messaging is the voice. These are the systems behind it.

Property Management
Booking events trigger the right message at the right moment. Check-in, checkout, everything.
Learn more →
Booking Engine
Recover abandoned carts and drive repeat direct bookings with perfectly-timed nudges.
Learn more →
Mobile App
Reply to guests from anywhere. Your inbox travels with you, push notifications and all.
Learn more →
Start the conversation

Every guest.
Every channel.

Try Stayligent Guest Messaging free for 14 days. First automated journey live in under 48 hours.

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